Job Details

Posted on May 21, 2024

POSTCARDMANIA – CLEARWATER, FL 
Looking for an Assistant to Experience Officer

Rapidly growing company in CLEARWATER, FL is creating a new position to assist our Chief Experience Officer!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 10 years in a row) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!

YOUR MISSION

The Assistant to Experience Officer’s main job will be providing assistance within the domain of experience management and enhancement. Your primary responsibility will be to assist the Experience Officer in her duties related to managing and enhancing the overall experience of our clients. The day-to-day work will include gathering data from various people and systems and adding it to spreadsheets, creating and updating graphs, emailing and posting regular daily, weekly, and monthly updates, scheduling meetings, investigating feedback from clients and personnel to clarify what’s happening exactly so that improvements can be made, following up on improvements to ensure they are implemented fully and completely. The purpose of your efforts is to expedite the implementation of improvements as well as assist in providing all data needed to do so accurately and in an organized fashion.

Ultimately, we strive for flawless, 5-star customer service along with real marketing results.

SPECIFIC DUTIES INCLUDE

• Daily, weekly, and monthly spreadsheet calculations, statistics, graphs, and reporting regarding: feedback, ratings, reviews, client retention, service cancelations, refunds, and reorders.
• Following up on incomplete actions and gathering the latest updates
• Reaching people for required data
• Organizing projects and their statuses
• Getting data from internal employees including follow up
• Handling back and forth on scheduling meetings
• Investigating specific feedback and compiling accurate data on who was involved and what happened exactly.

SKILLS WE VALUE FOR THIS POSITION

• Attention to detail
• Error-free (spreadsheets, writing, etc.)
• Able to get projects fully completed
• Able to get questions fully answered
• Fast
• Decisive
• Clear and simple written and verbal communication

PROGRAMS TO BE OR GET FAMILIAR WITH

• Email/Calendar
• Zoom
• Word
• Google Docs & Sheets
• Meta/Envisage
• NIMBLE
  Use of Cases within NIMBLE
• ProdPad
• Basecamp

WORK HOURS
• Full-time in-office position
• Monday – Friday from 9-6pm with an hour lunch
COMPENSATION
•  Based on experience
OTHER BENEFITS & PERKS
• Medical, dental and vision
• 401K
• Short and Long Term Disability
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Amazing company culture that provides a relaxed yet super productive and challenging work environment

REQUIRED QUALIFICATIONS

• Ability to type with speed and accuracy (at least 40 wpm).
  • Basic Knowledge of Microsoft Office Suite, specifically Outlook & Excel.
  • Positive outlook that can be felt by our customers and our co-workers.